AI receptionist for Cloud9 practices

What Clara solves for you

The aligner or braces case goes to whoever answers first — and that's rarely after hours.

A parent researching Invisalign or braces visits three orthodontist sites in one evening, when every front desk is closed and your Cloud9 openings sit empty. Clara reads your live Cloud9 availability and books the consult right then, so the case starts with you instead of the practice that happened to pick up first tomorrow.

New-consult inquiries pile up while your team is chairside or on the phone.

An ortho front desk juggles check-ins, aligner questions, and financing calls all at once, and website inquiries wait. Clara answers every web inquiry instantly and books the consult straight into Cloud9, so your team sees it the moment they look up — no callback, no re-keying, no lead gone cold over a long decision window.

Retainer checks and reschedules tie up the phone for weeks at a time.

Ongoing treatment means a steady stream of "can I move my adjustment?" and "when's my retainer check?" — each one a call your team has to stop and handle. Clara lets patients reschedule, cancel, or book those visits in the chat and updates Cloud9 directly, so the change is already reflected when your team opens the schedule.

How Clara fits your business

Add Clara to your website and connect it to Cloud9: because Cloud9 is cloud-based, there is nothing local to install — Clara connects to your Cloud9 through a secure NexHealth connection, with no NexHealth account for you to manage. She reads your real availability, providers, and appointment types straight from Cloud9.

You hear her on a live preview tuned to your practice. If she sounds right, you embed one <script> tag on your site — it works on every common dental- and ortho-practice CMS. Every appointment she books, reschedules, or cancels is written into Cloud9, and every contact she captures is emailed to your office in real time.

Pricing is flat per practice — $49/mo for text-only chat or $99/mo for the voice tier where Clara speaks her replies inside the widget. No per-seat charges, no per-conversation fees.

Frequently asked questions

Does Clara book appointments into Cloud9?

Yes. Clara reads your live Cloud9 availability and writes the appointment into your schedule — so your front desk sees the new consult or visit immediately, with no re-typing. She can reschedule and cancel appointments the same way.

Do we need a NexHealth account or any local software to use Clara with Cloud9?

No. Clara connects to your Cloud9 through a secure NexHealth connection, and there's no NexHealth account for you to manage. Because Cloud9 is cloud-based, there's also no local connector or middleware to install on an office computer.

Can patients reschedule or cancel their own appointments?

Yes. A patient can reschedule or cancel right in the chat, and Clara updates Cloud9 directly, so the change is reflected in your schedule without anyone on your team picking up the phone — handy for retainer checks and adjustment visits.

What patient information does Clara access in Cloud9?

Only what scheduling needs. Clara reads open appointment times and writes the appointment; when a new patient books, it saves the booking details they type. It does not read clinical charts, treatment history, or account balances.