After-hours medical answering, on your website

What Clara solves for you

Most of your website traffic arrives after the office has closed.

Patients look up doctors in the evening, on weekends, and over holidays — exactly when your front desk is dark and no one is there to reply. Clara stays on your site around the clock, answers the questions a prospective patient actually asks from your own practice information, and books the visit right then, so an after-hours inquiry gets a real answer instead of silence.

An unanswered evening question bounces straight to the next clinic.

When a visitor lands on your site at 9pm with a question and nothing responds, they click back to the search results and message the practice that does. Clara replies instantly and reads your live availability to book the appointment on the spot, so that late-night visitor becomes your patient rather than a competitor's.

Some questions really do need your team — and those get lost overnight.

Not everything can be resolved in the chat, and a patient shouldn't have to remember to call back tomorrow. When something needs the office, Clara captures the patient's name, contact, and question and emails it to your practice, so it's waiting at the front desk first thing in the morning rather than lost overnight.

How Clara fits your business

Add Clara to your website and connect her to your scheduling system. She reaches cloud EMRs — athenahealth, eClinicalWorks, NextGen Office, and ModMed — through NexHealth, a certified aggregator, and she also works with booking calendars like Cal.com, Calendly, and Acuity. Because those EMRs are cloud-based, there is nothing to install and no NexHealth account for your practice to manage; it is a one-time guided setup. Once connected, she reads your real open times, providers, and appointment types, so the visits she books after hours are ones you can actually keep.

You hear her on a live preview tuned to your practice first. If she sounds right, you embed one <script> tag on your site — it works on every common medical-practice CMS. From then on she answers patient questions and books appointments around the clock, and anything that needs a human is captured and emailed to your office in real time, ready for the morning. This all runs on your website and complements whatever you already do for phone calls.

Pricing is flat per practice — $49/mo for text-only chat or $99/mo for the voice tier where Clara speaks her replies inside the widget. No per-seat charges, no per-conversation fees.

Frequently asked questions

Does Clara answer our phones after hours?

No. Clara is a receptionist for your website, not a phone answering service or nurse line. She handles the patients who land on your site after hours — answering their questions from your practice information and booking appointments in the chat — and complements whatever you already do for calls. She does not do clinical triage or give medical advice.

Can Clara really book appointments while the office is closed?

Yes. Clara reads your live availability from your scheduling system and writes the appointment in, so a patient can book, reschedule, or cancel at midnight and your front desk sees it the moment they open the schedule the next morning — no callback, no re-typing.

What happens if a patient asks something Clara can't handle after hours?

She captures it for you. Clara saves the patient's name, contact, and question and emails it to your practice in real time, so the inquiry is waiting at the front desk in the morning instead of getting lost overnight.

What patient information does Clara access?

Only what scheduling needs. Clara reads open appointment times and writes the appointment; when a new patient books, it saves the contact details they type. It does not read clinical charts, notes, lab results, or billing and account balances.