Online medical appointment booking, automated

What Clara solves for you

A "request an appointment" form doesn't book anything — it just emails the office.

Static request forms start a callback loop: the patient submits, waits, and your staff phone back during the one window the patient can't pick up. Clara checks your live availability and books the appointment into your EMR right in the conversation, then confirms the exact date and time before the patient leaves the page.

Patients expect to self-schedule, and a phone-only practice loses them.

People book flights, tables, and haircuts online at 10pm and expect their doctor's office to work the same way. When the only path to an appointment is calling during business hours, a ready-to-book patient clicks back to the search results and picks the clinic that lets them schedule now. Clara gives your site that self-serve booking channel, so the patient books with you instead.

Every reschedule and cancellation turns into another inbound call.

When patients can't change an appointment online, they call — and someone at the desk drops what they're doing to reopen the schedule and find a new slot. Clara lets patients reschedule or cancel right in the chat and writes the change straight into your EMR, so the schedule is already accurate when your team looks up.

How Clara fits your business

Add Clara to your website and connect her to the scheduling system you already run. She reaches cloud EMRs — athenahealth, eClinicalWorks, NextGen Office, and ModMed — through NexHealth, a certified aggregator, and she also works with booking calendars like Cal.com, Calendly, and Acuity. Because those EMRs are cloud-based, there is nothing to install on your office computers and no NexHealth account for your practice to manage; it is a one-time guided setup. Once connected, she reads your real availability, providers, and appointment types, so every time she offers is one you can actually keep.

You hear her on a live preview tuned to your practice first. If she sounds right, you embed one <script> tag on your site — it works on every common medical-practice CMS. Every appointment she books, reschedules, or cancels is written straight into your EMR, and every new-patient contact she captures is emailed to your office in real time.

Pricing is flat per practice — $49/mo for text-only chat or $99/mo for the voice tier where Clara speaks her replies inside the widget. No per-seat charges, no per-conversation fees.

Frequently asked questions

Does Clara actually book the appointment, or just send a request?

She books it. Clara checks your live availability, writes the appointment into your EMR, and confirms the exact date and time in the conversation — so it's a real, scheduled visit, not a form submission your front desk has to call back about.

Which scheduling systems can Clara book into?

Clara books into the system you already use. She connects to cloud EMRs — athenahealth, eClinicalWorks, NextGen Office, and ModMed — through NexHealth, and to booking calendars like Cal.com, Calendly, and Acuity. Because those EMRs are cloud-based, there is nothing to install and no NexHealth account for your practice to manage; connecting is a one-time guided setup.

Can patients reschedule or cancel online too?

Yes. A patient can reschedule or cancel right in the chat, and Clara updates your EMR directly, so the change shows up on your schedule without anyone on your team picking up the phone.

What patient information does Clara access to book an appointment?

Only what scheduling needs. Clara reads open appointment times and writes the booking; when a new patient books, it saves the details they type, such as name and contact information. It does not read clinical charts, notes, lab results, or billing and account balances.