Condiciones de uso

Última actualización: 2026-07-12

Esta traducción se ofrece únicamente por comodidad. La versión en inglés de estas Condiciones es la versión jurídicamente vinculante.

These Terms of Use ("Terms") govern your access to and use of the website at claraconverts.com, the embedded chatbot widget served from it, and the related studio and APIs (together, "the Service"). The Service is operated by Volker Arndt, trading as ClaraConverts (the "Operator"). By using the Service or by clicking "I agree" at checkout you accept these Terms. If you don't agree, please don't use the Service.

1. Who can subscribe

By subscribing to the Service you confirm that (a) you are at least 18 years old, (b) you have the legal capacity to enter into these Terms, and (c) if you are subscribing on behalf of a business or organisation, you have authority to bind that entity. The Service is intended for B2B use; consumer subscriptions are accepted but the consumer-protection carve-outs in section 16 apply.

2. What the Service does

The Service lets you (the "Subscriber") configure an AI chatbot ("Clara") and embed it on your own website with a single script tag. Clara reads your site, takes visitor questions, and (on the Pro tier) speaks her replies. Visitors who leave their contact details are forwarded to you as leads.

The Service also offers a free public preview at claraconverts.com: visitors paste a URL, and we fetch the public homepage at that URL to generate an ephemeral preview chatbot tuned to its content. The fetch identifies as ClaraConvertsBot, honours robots.txt, and respects an explicit opt-out list site owners can join by emailing opt-out@claraconverts.com. We extract only publicly accessible marketing signals (title, meta description, headings, body excerpt, Open Graph image) and use them solely to ground the preview chatbot. We don't republish the source content, train models on it, or share it with third parties.

3. Subscriptions, billing, and pricing

Plans. The Service is sold on a monthly subscription. Tiers and prices are listed at /pricing. We may change prices on 30 days' written notice; existing subscriptions continue at the original price until the next renewal after the notice period.

Billing. Subscriptions auto-renew at the end of each monthly term. Payment is taken in advance via our payment processor, Stripe Payments Europe, Ltd. By starting a subscription you authorise us to charge your payment method for the recurring fee plus any applicable taxes.

Currency and tax. Prices are listed in US dollars and may be displayed at Checkout in your local currency via Stripe Adaptive Pricing. Applicable VAT, GST, or sales tax is added at Checkout based on the address you provide. As a small Spanish operator we are registered for IVA (Spanish VAT) in Spain; intra-EU B2B reverse-charge applies where you supply a valid VAT number.

Failed payments. If your payment method is declined, we retry per Stripe's standard dunning schedule. If we are unable to collect after the retries, the subscription is suspended and the Service stops serving Clara on your site until you update your payment method.

Cancellation. You can cancel anytime in the Stripe Customer Portal (linked from your studio). Cancellation takes effect at the end of your current billing period; the Service stays fully active until then. We do not pro-rate partial months.

14-day refund. Within 14 days of your first subscription start, email support@claraconverts.com for a full refund — no questions asked. After day 14, the standard "no prorated refund on cancellation" rule applies.

4. Your account

The Service uses passwordless magic-link sign-in tied to the email address you provided at checkout. You are responsible for keeping that inbox secure and for all activity under your account. Notify us immediately at support@claraconverts.com if you believe your account has been accessed without your authorisation.

5. The embed and your visitors

When you embed Clara on your website, conversations and lead submissions from your visitors are stored on the Service. The Operator processes that data on your behalf as your data processor (you remain the controller). The processing terms below are incorporated into these Terms; together they form a Data Processing Agreement under Article 28 GDPR. By embedding Clara, you confirm that:

• You have a lawful basis to process visitor data through the Service.
• You will display a privacy notice on your site that mentions Clara and links to your own privacy policy, and you will obtain any consent required under your jurisdiction (cookie/ePrivacy notices, etc.) before the widget loads — except that strictly necessary functions of the widget that do not set tracking identifiers may proceed without consent.
• You will respond to any subject-access, deletion, or correction request from your visitors within the time limits set by applicable law. We will assist with those requests on reasonable notice.
• You will not embed Clara on sites whose primary content is unlawful, deceptive, or in breach of section 7 below.

The Operator's processing on your behalf is limited to what's needed to operate the Service. We do not use visitor conversations or leads for any purpose other than serving you (no model training, no analytics resold elsewhere).

6. Data retention and deletion

By default, conversations and leads are retained for 90 days after creation, then permanently deleted by an automated cleanup job. You can change the retention window in your studio within service limits, and you can delete individual conversations or leads at any time. On subscription cancellation we keep your account record for tax and dispute reasons; you can request earlier deletion if there are no outstanding obligations.

7. Acceptable use

You agree not to use the Service to host, send, or process content that is unlawful, defamatory, hateful, sexually explicit, or that targets real persons in defamatory or harassing ways. You also agree not to:

• Use the Service to mislead visitors about the identity of the operator behind the chatbot. Clara is an AI; you must not configure her to claim to be a specific named human.
• Use the Service for spamming, phishing, scraping personal data, or any activity that violates anti-spam, marketing, or privacy laws (including CAN-SPAM, GDPR, PECR, CASL, TCPA).
• Attempt to extract proprietary system prompts, model weights, or other internals of the Service via prompt injection or similar techniques.
• Probe, scan, attack, or interfere with the Service's infrastructure or its hosting/CDN providers.
• Resell, white-label, or redistribute the Service to third parties as a chatbot platform of your own. (Embedding Clara on your client's website on your behalf is fine; reselling the platform itself is not.)
• Exceed the documented usage limits of your plan in a way that harms Service performance for other Subscribers.

We may suspend or terminate the Service for accounts that breach this section; if the breach is severe (illegal content, fraud, abuse of other Subscribers) we may do so without notice.

8. Intellectual property

Service. The Service's code, design, brand, and editorial content are owned by the Operator or its licensors. You receive a non-exclusive, non-transferable, revocable licence to access the Service for the duration of your subscription.

Your inputs and configuration. You retain all rights in the URL you submit, the chatbot name and conversion goal you configure, the brand colour and voice you choose, and any conversations or leads passing through the Service. You grant the Operator a non-exclusive licence to process those inputs as needed to operate the Service for you.

Bot outputs. Replies the bot produces from your configuration and visitor inputs are generated by an AI model. Subject to your compliance with these Terms, you may use the resulting text and audio commercially within your business. You may not commercialise, republish at scale, or use bot outputs to train another model.

9. AI-generated content

Clara is an AI system. Her replies are generated by a language model and may be inaccurate, outdated, or out of context. Nothing the bot says binds the Operator, and (unless you confirm directly) nothing the bot says binds you as the Subscriber. Don't rely on the bot for legal, financial, medical, or any other professional advice; tell your visitors the same. Use your judgement.

10. Service availability and changes

We provide the Service on a "commercially reasonable effort" basis. There is no contractual uptime SLA at this stage; we aim for high availability but make no guarantee. We may change, throttle, or temporarily suspend any part of the Service for maintenance, security, or capacity reasons. We may discontinue features on 30 days' notice if the change is material; if the change materially reduces the value you bought, you may cancel and receive a pro-rata refund of any paid-but-unused term.

11. Third-party services

The Service uses Cloudflare for hosting, database, and DDoS protection; Stripe for payments and subscription management; and Resend for transactional email. By using the Service you also accept those processors' applicable terms. Links to other third-party services are provided for convenience; we don't control them and aren't responsible for their content or terms.

12. Disclaimers

The Service is provided "as-is" and "as-available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. The Operator does not warrant that the Service will be free of errors, that AI outputs will meet your expectations, or that the Service will be available at any specific time. To the maximum extent permitted by law, all such warranties are disclaimed.

13. Limitation of liability

To the maximum extent permitted by law, the Operator will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, business, goodwill, or other intangible losses, arising out of or related to your use of the Service, even if advised of the possibility of such damages. The Operator's total aggregate liability for any direct damages arising out of or related to the Service is limited to the greater of (a) the fees you paid the Operator in the 12 months preceding the event giving rise to the claim, or (b) one hundred euros (€100). Nothing in these Terms limits liability for fraud, gross negligence, death or personal injury caused by negligence, or any liability that cannot be limited or excluded under applicable law (including non-waivable consumer rights under Spanish law).

14. Indemnification

You agree to indemnify and hold the Operator harmless from any third-party claims, losses, or expenses (including reasonable legal fees) arising out of (a) your use of the Service in breach of these Terms, (b) the configuration you give Clara or the content of your website where Clara is embedded, (c) your handling of your visitors' personal data, or (d) your violation of any law or third-party right.

15. Suspension and termination

We may suspend or terminate your access to the Service at any time, with or without notice, if (a) you breach these Terms, (b) your account becomes more than 30 days delinquent on payment after dunning, (c) we are required to do so by law or by a binding order, or (d) the Operator decides to discontinue the Service in its entirety (in which case we'll give 30 days' notice and pro-rata refund any paid-but-unused term). You can stop using the Service at any time by cancelling in the Stripe portal.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change. Material changes are notified to active subscribers by email at least 30 days before they take effect; non-material changes (typo fixes, clarifications, processor list updates) take effect when posted. Continued use of the Service after changes means you accept the revised Terms.

17. Governing law and disputes

These Terms are governed by Spanish law. Any dispute arising from or related to these Terms or your use of the Service will be submitted to the exclusive jurisdiction of the courts of Valencia, Spain — except that, if you use the Service as a consumer in another EU/EEA country, you may also bring proceedings in your country of residence and benefit from any non-waivable consumer protection of that country's law. Nothing in these Terms restricts your right as a consumer to use the EU's Online Dispute Resolution platform.

18. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. These Terms, together with the Privacy Policy and any order confirmation you received from Stripe, are the entire agreement between you and the Operator regarding the Service.

19. Contact

Questions about these Terms? Email support@claraconverts.com.